Refund Policy

We want you to be happy with 5KIPTV. This Refund Policy explains when you can get your money back and how to request it.

30-day money-back guarantee

If you are not satisfied with a new paid subscription, you may request a full refund within 30 days of your first purchase. No lengthy process — just contact us and we’ll process it.

How to request a refund

• Contact us via the contact page or your usual support channel.
• Include the email address on your account and your order reference.
• Refunds are issued to the original payment method, typically within 5–10 business days.

Exceptions

• Renewals of an existing subscription are generally non-refundable — cancel before renewal to avoid charges.
• Refunds may be declined where there is evidence of fraud, abuse, or breach of our Acceptable Use Policy.
• Free trials involve no charge and therefore no refund.

Chargebacks

If you have an issue, please contact us first — we can usually resolve it faster than a bank dispute. Accounts with chargebacks may be suspended pending review.

Contact

Questions about a refund? Reach us via the contact page.